Listening and responding
Your comments, compliments, concerns or complaints can all help CSH Surrey to improve its services.
If an error has been made, we will provide an apology. We will answer your questions and explain the events and the decisions that were made. We will tell you what action is being undertaken as a result of your complaint. No-one is discriminated against because they have made a complaint.
Our employees also value your compliments, and these also help us to know when we are doing things well.