Continence Service - Adult

The continence team runs specialist telephone clinics for people above the age of 19 with troublesome bladder and bowel symptoms, face-to-face catheter clinics for independent patients who meet the criteria, and training for the care homes, community wards and community nurses in the North West Surrey area.

“I had excellent care when attending the clinic, and would like to say what very nice and kind doctors and nurses attended me. The staff have been most helpful and were very informative.”

Patient attending continence clinic

Access the service

To make a referral, please use our Single Point of Access (SPA), which operates between 8am and 6pm Monday to Friday.

Email: Csh.SPAreferrals@nhs.net

Telephone: 0330 726 0333

Continence Service Referral Form

Day Teams

The Continence Service is based at Woking Community Hospital and runs continence clinics via telephone assessment and catheter clinics at the following locations:

Woking Community Hospital
Walton Community Hospital
Ashford Hub - Ashford Hospital

To contact the Continence Service, please use the Single Point of Access (SPA) details below.

See map for location details, and below for clinic times.

All sites have wheelchair access (a lift is available in locations where a clinic is not held on the ground floor) as well as car parks with disabled parking available.

Who will I see?

The Continence Service comprises of registered and unregistered nurses with specialist knowledge and skills in continence/ catheter management and care. They work together to provide advice and clinical expertise for patients and carers with bladder, bowel and long term catheters.

Please note that we may contact you by text or email.

Continence Clinics

All continence clinics are held via telephone appointment. All referrals to the service will need to be made via the SPA referrals team on csh.spareferrals@nhs.net

The aim of a continence assessment is to discover the cause of an individual’s bladder/bowel symptoms and put a plan in place to improve them. If symptoms cannot be improved, management options that best suit the individual’s needs can be trialled and provided on prescription.

The continence team is available on csh.nwscontinence@nhs.net or 01483 846388.

Catheter Clinics

Catheter clinics are held in three locations: Ashford Hospital, Woking Community Hospital and Walton Community Hospital. Each clinic has an allocated day and are available for routine catheter changes for individuals who can get to the clinic and get on the couch independently. This service is by appointment only and not appropriate for walk ins.

All referrals to the service will need to be made via the SPA referrals team on csh.spareferrals@nhs.net

The Continence Team is available on csh.nwscontinence@nhs.net or 01483 846388.

Continence Service - Adult

Access the service

Day Teams

Who will I see?

Useful Advice

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