CSH Surrey takes its corporate and clinical governance responsibilities seriously, combining clinical and commercial expertise on its Board. The Board meets monthly and starts every session with hearing a patient's story. Members of the Board, both Executive and Non Executive, regularly 'walk the floors', speaking with service users and co-owners so they keep in touch with what's happening on the frontline within clinical and support services.
Chair Bill Caplan
Bill Caplan was appointed Chair of the Board of CSH Surrey and its subsidiary CSH Homecare in July 2014. Bill has extensive business experience, both in the UK and internationally, most recently as a Main Board director at FTSE 100 company, Aggreko Plc. Prior to that he spent 17 years with UPS, during which time he held many positions, including Managing Director of three of its international divisions. Bill, who has an MBA from Harvard, holds two other non executive roles, including a seat on the Board of Phoenix Futures, a not-for-profit enterprise that provides drug and alcohol rehabilitation services to more than 20,000 people across the UK. During his seven year tenure at Phoenix, Bill has had extensive experience of working with commissioners and others in the health and social care sectors.
Non Executive Director Dr Caroline Shuldham OBE
Dr Caroline Shuldham joined the CSH Surrey Board in November 2016. She is a registered nurse and has a background in critical care and cardiac nursing.
Caroline is an independent consultant, a visiting professor at Buckinghamshire New University and a Trustee of the Foundation of Nursing Studies (FoNS). She is engaged in research and teaching, and chairs the RCNi Editorial Advisory Board. She also acts as a Specialist Clinical Advisor for Care Quality Commission (CQC) inspections of hospitals and is an advisor on care matters to the Trustees of a care home. Previously Caroline was Executive Director of Nursing and Clinical Governance at Royal Brompton and Harefield NHS Foundation Trust.
In all her roles Caroline has had a strong commitment to the wellbeing and safety of patients and excellent care. In 2009 was awarded an OBE for services to nursing and healthcare.
Chief Executive Stephen Cass
Stephen brings more than 25 years of healthcare experience to the CSH leadership team, and importantly too, a passion for personalised care and improving health outcomes.
Stephen is a strong advocate of collaborative working, having worked within primary and secondary care, mental health and community services. He joined the NHS after qualifying as Chartered Accountant in London and has held a variety of Board level roles within the NHS and the private sector. These include Chief Executive and Finance Director positions in Kent, Sussex and the West Country. He has recently led one of the country’s first population-based prime-providers for MSK services.
Director of Quality and Nursing Ellie Hayter
Ellie is a Registered Nurse by profession, with 30 years’ experience of working within the NHS. She has experience within acute medicine, cancer and palliative care and community health services. Her career to date includes adults, children and young people, nursing and therapies , Safeguarding Vulnerable People and quality governance.
Ellie has led NHS organisations through Care Quality Commission and NHS Improvement inspections and regulatory compliance reviews and is passionate about the delivery best practice and individualised care every time. She is a Specialist Advisor to NICE and has also worked abroad to support countries re-establish healthcare provision post war. She is an active member of national and local Patient Safety Collaborative and is keen to hear the patients’ voice always.
Chief Operating Officer Victoria Griffiths
Victoria Griffiths, a Pharmacist, joined CSH in 2014 as Director of Adults. In March 2015 she became Director of Clinical Services, responsible for Children and Families, and Adults Services, and in April 2017 took up the role of COO. Prior to joining CSH Surrey, Victoria was Associate Director of Operations for Theatres, Anaesthetics, Surgery and Critical Care at Ashford & St Peters Hospital NHS Fundation Trust. Previously, Victoria held the post of Chief Pharmacist at Frimley Park Hospital NHS Foundation Trust.
Non Executive Board Director Clinton Everard
Clinton is a Fellow of the Chartered Management Accountants and has a strong finance and accountancy background. He has acted on the Board in a number of senior finance roles, most recently as Chief Financial Officer Global Finance Operations with Williams Lea, a marketing services, media production and outsourced service provider owned by Deutsche Post DHL. Clinton was appointed to CSH Surrey's Board in March 2015. H e sits on the main Board, the Finance Committee and is also the Board representative for the Voice, CSH Surrey’s co-owner council, which formally appointed him. Clinton meets monthly with CSH Surrey'’s Voice representatives and supports the Voice in further developing CSH Surrey’s unique co-ownership culture.
Non Executive Board Director Peter Lock
Peter is currently UK Procurement Director of Bupa, a position he has held since March 2013. He is also a member of the Bupa Business Services Executive Team. Prior to this Peter was the Director of Business Operations at the Bupa Cromwell Hospital where he worked for over four years. Peter has also worked for Bupa Group, Spire Healthcare and Severn Trent.
Non Executive Director Steve Flanagan
Steve is currently Chief Executive of the Fremantle Trust, a registered charity and not-for-profit business providing first class care and support services for older people and adults with a learning disability. Prior to this Steve had a 16 year career with Bupa, where his last appointment was a Managing Director of Bupa Home Healthcare, a business set up to provide health and care services directly in to people’s homes on behalf of the NHS. Steve's early career was with British Airways, where his passion for customer care emanates from.
In addition to his current roles, Steve is also Chair of the Professional Sports Group.
Director of HR and Communications Rhona Mason
Rhona Mason joined CSH Surrey on 24 August as Director of HR & Communication. Rhona has over 20 years HR experience and joins from Moat, a large housing association based in Kent. She is a Fellow of the Chartered Institute of Personnel & Development and has a post-graduate qualification in Employment Law. Rhona was keen to work for an organisation that makes a real difference and was particularly drawn to our culture, values and co-ownership model.
Director of IM&T Will Lewis
Will joined CSH Surrey in November 2015. He has a strong background in developing IM&T services for health organisations and a good understanding of our employee owned social enterprise model having worked for another employee-owned community interest company before joining CSH Surrey.