Meet Our People

CSH Surrey is an exciting place to work. We are proud to be at the heart of our local communities and to offer a wide range of employment opportunities: from district nursing, health visiting and running four community hospitals to providing highly specialist community care through talented and dedicated teams.

As a social enterprise, we believe we combine the values of the NHS with a clear and unshakeable commitment to the highest standards of patient care alongside the freedom to be able to innovate and deliver new and exciting services to our patients.

CSH Surrey positively encourages applications from all areas of the community, regardless of age, gender, ethnicity, disability, sexual orientation or religious beliefs. We are committed to ensuring people who work for CSH Surrey enjoy their roles and work, and also achieve a good work life/home life balance.

To learn more about some of the roles at CSH Surrey and to get to know our co-owners better see below: 

Photo of a school staff nurse Katrina Sealey

School Staff Nurse (Band 5), 0-19 team Katrina Sealey

I joined CSH Surrey in 2015 and in the short time I have worked here I have experienced a plethora of support techniques. These have included one-to-one time with my line manager, time to shadow and observe my colleagues on a super-numery basis, access to online e-learning modules and a two day company induction.

In addition to all of this, the team of co-owners are all approachable and friendly. From admin staff to the Board of Directors, I have been made to feel welcome, valued and supported.

As a social enterprise, CSH Surrey ploughs money back into services and local projects. Did you ever write an assignment that you thought you could put into practice? Well CSH Surrey is the place to make good ideas a reality, to be innovative, creative and make a difference! CSH Surrey is allowing me to put all my great training into action, to help people and improve lives. Isn’t this why we all wanted to be nurses in the first place?

Photo of Jenny Coombes ward manager

Manager, Ranmore Ward, Dorking Hospital Jenny Coombes

I joined CSH Surrey as a bank nurse in 2009. I worked with the District Nursing teams before moving to work as a Band 6 on Ranmore Ward at Dorking Hospital, where I am now Manager. In July 2014 I won the Line Manager of the Year award in our annual CoCo Awards.

CSH Surrey is a great company to work for. I have worked for various health organisations and for the first time I see a company that is willing to listen and learn rather than be dictatorial or defensive.

CSH Surrey has given me great opportunities, especially to develop my leadership skills and business understanding by allowing and setting up training in these areas. It has also shown it is willing to listen and provide support to help improve patient care.

I really enjoy working for CSH Surrey as they are open to ideas, encourage and support co-owners to develop both their clinical skills as well as business skills. More importantly, they are constantly learning and tweaking what they do to improve experiences for both patients and co-owners.

I really enjoy my job as Ward Manager as I am developing the team’s ability to get the best outcomes for their patients and to be open to innovation. Most of our innovations are small ideas, but that make a big difference. Through training from CSH Surrey we have realised as a team that it’s important to understand how co-owners are feeling and let ideas be forwarded.

Photo of Liz Kain with a mother

Specialist Practitioner Health Visitor Liz Cain

Every day is different in this role! I start with a cup of tea while looking at emails and preparing my resources for the day. I will also check-in with any students I may be supervising, especially if they are doing visits on their own.

I then head out on home visits to babies who are 10-14 days old to offer health information, support infant feeding and complete newborn hearing screening.

Lunch back at the office with colleagues provides a well-needed break as the job can be very intense at times. My team are exceptionally supportive and lunch breaks are supported, which is important.

After lunch, I will check-in with my students, complete the record keeping from my morning visits, catch up on emails and attend team meetings.

I may also attend child protection conferences to contribute information and take part in inter-agency decision making for children at risk of harm.

I particularly enjoy the variety of my role, the interaction with families, working in the community in the ‘real world’ and inter-agency working, which broadens understanding and shares responsibility.

At CSH Surrey there is ongoing training available over and above statutory and mandatory training. This year I have completed the Mentor Module at Surrey University and Frontline Training with the NHS Leadership Academy. I have opportunities every day to put this learning into practice.

CSH Surrey is a relatively small organisation and there is a real sense of pride in our employee-ownership model. As co-owners we have a say via our employee council, The Voice and also have opportunities to discuss the organisation's strategy and 'bigger picture' issues at the half yearly Director briefings. Every year we take part in our co-owner survey and the Executive Team provides a prompt response to the results, which means I feel reassured that our views our being heard.

Photo of Tessa Webb, Patient experience and community involvement coordinator

Patient Experience and Community Involvement Coordinator Tessa Webb

I joined CSH Surrey in 2008. I like working for a co-owned organisation as I know I can speak up when I need to influence decisions and challenge others, as well as congratulate/encourage them.

CSH Surrey has regular performance reviews so I know how my work contributes to the company’s objectives and this helps me feel connected to the bigger picture. Being part of a dedicated team who care about their work and its results makes CSH Surrey a great place to work.

The most enjoyable part of my role is sharing great patient feedback with teams, especially when people are complimented by name. Getting actions from teams that have come about as a result of feedback gives me the most satisfaction – it makes everything I do have a purpose rather than just being another form of audit. It makes a difference to the people who use the services when we can show we have listened and responded to their feedback.

CSH Surrey does so much to try and engage its co-owners with what is happening in the business and its direction of travel. There is the intranet, monthly e-newsletter (Ahead of the Game), regular all co-owner emails, representation through our co-owner council - the Voice, team meetings and Director briefings. Some organisations lead and expect all to follow; CSH Surrey has strong leadership, but it also listens to its co-owners, involves them and keeps them informed.

Tessa was named joint winner of the Outstanding Enabling Support category at CSH Surrey's annual CoCo Awards in 2014. "I felt humbled at winning as there were very worthy people on the list of nominees. It was lovely to be recognised, I care about my job and my role within the company so this recognition acknowledged my contribution and that was really nice."

Photo of Pippa Courtnage with a smiling child

Speech and Language Therapist - Mainstream Schools/Specialist Centres Team Pippa Courtnage

I spend three days a week in specialist language units supporting children with speech, language and communication needs. Before school I will check emails, liaise with staff and make adjustments to timetables in required.

During morning drop-off I will often meet with parents to discuss concerns/progress. After liaison and preparation, it’s into sessions until lunchtime. I may be doing assessments/reviews or therapy, working 1:1, in pairs or in groups.

During the lunch break I will write up notes and often do further liaison, both with school staff and the Speech and Language Therapy Assistant. I will run more sessions in the afternoon, then after school I write up therapy notes and also contact parents if required. This is also a good time for me to write up reports, new targets and outcomes, as well as plan therapy and resources for forthcoming sessions.

I gain a lot of satisfaction from planning and developing strategies to improve a child’s communication, thereby enabling them to better succeed in school, at home and within the community. I really enjoy the sense of achievement when a child reaches a pre-set target.

For me, being able to work remotely with our new laptops has been transformative. Remote working supports better time management and means I can spend time within schools seeing parents and school staff rather than travelling to and from the office to complete administrative tasks.

I particularly enjoy the variety of my role. Working in both mainstream schools and within the special centres team has provided me with opportunities to work in a variety of environments with a range of professionals and client groups. I have recently attended a Clinical Excellence Network day about supporting children with Down Syndrome, and have been able to transfer the skills I learnt into my practice.

I enjoy new challenges and working as part of a multi-disciplinary team, which facilitates problem solving, helps to develops specialisms and enables flexibility of working. I feel well supported and all of the team are extremely welcoming.

Photo of Felicity Hill Clinical Specialist School Nursing Teacher

Clinical Specialist School Nursing and Practice Teacher Felicity Hill

CSH Surrey sponsored me to do a degree in school nursing and then to become a practice teacher so I have the skills to support staff effectively. I also benefit from ongoing training related to my role, such as weight and nutrition training to support delivery of our Healthy Weight, Healthy Lifestyles programme. I have also done leadership training and of course, immunisations!

In my role I most enjoy working with young people (and their families) to help them make healthy lifestyle choices, either 1:1 or in group work when delivering Personal, Social and Health Education (PSHE) in schools. I’m also lucky to have a supportive team, which is so important.

The role is very varied and I love the diversity. I can be teaching in a school, supporting staff to develop their knowledge and skills, doing immunisations or doing telephone liaison with parents and schools, providing advice and support. And then ensuring all activity is recorded on our electronic client record system, RiO, so we have accurate and up to date client records. Having good data also means we can demonstrate the high quality services we deliver to our commissioners.

Photo of Claire Hyde with a mother and baby

Community Nursery Nurse Clare Hyde

Before joining CSH Surrey I was a childminder and worked in a daycare nursery, which was completely different environment.

In the mornings I am generally in a clinic of some sort, whether that is a Child Health clinic, a 27 month review or a breastfeeding clinic. This involves setting up the room in a Children’s Centre, which could mean moving furniture around to create a more cosy environment, setting out toys and activities or just organising paperwork and a changing mat.

A Child Health Clinic will involve weighing and measuring babies, giving advice, observing baby and being reassuring to the parents. Review clinics are about observing a child’s development through play and parental questionnaires. I was on the working party that developed the 27 month review as well as the group review, which involved working with our education colleagues in Children's Centre. I was also involved in introducing the ASQ questionnaire. During a breastfeeding clinic I would be observing a mother breastfeed, adjusting positioning and attachment and discussing the process of breastfeeding etc.

In the afternoon I could be doing another clinic or home visiting. We do home visiting to support breastfeeding, review growth, give parenting support on a range of issues from toilet training and behaviour to weaning and fussy eating. I may also do individual baby massage sessions to support bonding between a new mother and baby.

Each day always ends with completing progress notes and records on our electronic system, RiO.

I enjoy the variety in my job and not being stuck in one building doing one task. As well as the typical days described above, I have had the chance to work with one of our Practice Development Leads on a Vitamin D awareness and supplementation campaign and have also supported health promotion events, which I enjoy. My team are like an extended family, we all care and support each other in our work and family lives.

I also love supporting parents to make a difference in their child’s lives, whether that is advising on breastfeeding, parenting or just giving the parent the confidence to carry on with what they are doing, reassured they are doing it right!

Photo of Amy Kilian with a mother and child

Health Visitor Amy Kilian

What I love most about my role is empowering families. For example, when offering parental support during a child’s physical and developmental checks, and advising on family health in areas such as postnatal depression, breastfeeding support and advice on starting solids. I also particularly like the fact that I work in a small and supportive team where everybody takes time out to listen.

CSH Surrey provides excellent training opportunities outside of the mandatory training. I recently completed some Leadership training as well as training in HENRY (Healthy, Exercise and Nutrition for the Really Young), which is about giving babies and young children a healthy start in life and helping to prevent child obesity. I have also been part of health promotion projects such as a ‘safe sleep’ campaign in a local supermarket. This was part of CSH Surrey’s annual Quality Week, during which every team or service focuses on improving the care we provide, whether through health promotion initiatives or attending shared learning events or training.

I have previously worked with NHS employers and find that being part of a social enterprise makes you feel a more valued part of the team, which I think is due to the fact we are co-owners and have more of a voice. In my experience CSH Surrey has been a flexible employer with a collaborative approach that leaves you feeling supported to do the job to the best of your ability.

Here's a typical day:

9.00am: I attend a pre-booked antenatal visit at the clinic. This is now part of the universal Healthy Child Programme and is something CSH Surrey has offered to first-time expectant parents since 2013. In fact, we were the first 0-19 service in Surrey to provide this! The meeting is a chance to introduce the 0-19 team service and give prospective parents their child’s health record (‘red book’). Often both parents will attend, which is great, especially when we are discussing issues such as reducing the risk of sudden infant death syndrome and the support we offer for baby blues and postnatal depression, including our Parent Infant Mental Health (PIMH) support. I ask about the preparations the prospective parents have made prior to birth and give them a chance to raise any concerns, such as anxiety around labour or questions about the New Born Hearing Screen (NBHS) process at the new birth visit. After the meeting I record the visit on our electronic records system, RiO. Although I currently do this at the office, CSH Surrey is setting up remote connectivity via our new laptops so we’ll be able to access client records and our emails on the go, which I am looking forward to.

10.30am: next, a new birth visit at home, usually 10-14 days after the baby has been discharged from hospital. In this visit we are taking over from the midwifery service and will be checking, for example, that baby has met his/her birth weight, is no longer jaundiced and also offer one-to-one support with feeding, a breastfeeding assessment if appropriate, and answer any questions or concerns the parents may have. In 2015 CSH Surrey achieved Unicef’s Level 3 ‘Baby Friendly’ accreditation, which means we are recognised to offer high standards of information, advice and support on baby feeding, including breast, bottle and starting solids. I record the visit in the baby’s red book and also update the baby’s record on RiO.

12 noon: I may get, for example, complete an update on the Family Health Needs Assessment (FHNA) for a family following a police report of domestic violence. This involves liaising with the family and their social worker and, if appropriate, I will contact the East Surrey Domestic Violence (ESDV) forum regarding a referral for the mother. While liaising with ESDV advisor I take the opportunity to discuss any other families on my caseload, where domestic violence is involved. CSH Surrey takes safeguarding extremely seriously and I recently attended a course on ‘Understanding disguised compliance when working with children and young people'. Disguised compliance involves parents giving the appearance of co-operating with child welfare agencies to avoid raising suspicions and allay concerns and this training will look at ways health professionals can recognise and address this.

1pm: I try to take a proper lunch break and often make a point of getting out of the office to clear my head and stretch my legs outside.

Afternoon: after lunch I usually make several calls to the families on my caseload and I check my emails. I spend the rest of the afternoon completing RiO progress notes and referrals to, for example, Children’s Centres for counselling or a home visit to support families in engaging with the Children’s Centre.

Before I leave for the day I make sure I’m prepared for tomorrow’s visits and then close down my laptop, another rewarding day is over!