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The development and integration of Artificial Intelligence (AI) solutions into the activities of CSH Surrey has the potential to revolutionise the services it provides. AI can support the delivery of patient care, the administration and management of services and the development of intelligence to assist the strategic development and delivery of care.
CSH recognises the transformative potential of AI in the workplace and the vital role our teams will play in harnessing its benefits. This policy and its associated processes are designed to ensure that AI is used ethically, responsibly, proportionately, and effectively.
While AI can reduce certain risks and streamline routine tasks, it may also introduce new challenges that require thoughtful management. By engaging with these tools responsibly, users across CSH can make a real, positive impact, enhancing decision-making, improving efficiency, and freeing up more time to focus on delivering high-quality care and support.
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We use Ambient Voice Technology (AVT) in some outpatient and domiciliary appointments to help clinicians record and summarise your consultation.
AVT uses Artificial Intelligence (AI) to securely convert the conversation between you and your clinician into written notes in real time.
You may be familiar with similar technology through voice assistants such as those on mobile phones, in cars, or smart home devices like Alexa.
At CSH Surrey, we use a medical-grade AVT system called Accurx AI Scribe. Unlike general consumer voice tools, this system is designed specifically for healthcare use. It meets, and exceeds all industry standards for data protection, privacy, and confidentiality, and has been configured with specialist medical terminology to ensure your clinical notes are accurate and secure.