Single Point of Access (SPA)

Our Single Point of Access (SPA) coordinates all urgent and non-urgent referrals for community nursing, intermediate care, therapy services and our medical locality hubs.

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
Tel: 0330 7260333

docxReferral form*

*Updated 29 April 2024

What does our service do?

Our Single Point of Access (SPA) coordinates all urgent and non-urgent referrals for community nursing, intermediate care, therapy services and our locality hubs.

How does our service work?

The SPA enables patients receiving care from our community health services to call one number for advice or care in between planned visits.

It also enables healthcare professionals to call one number for advice on referrals, prioritising clinical need and matching a patient’s needs to the right service, avoiding the need to navigate complex systems and multiple points of contact.

The SPA operates between 8am and 6pm Monday to Friday

Who can be referred?

The SPA is for referrals into the following of our services:

  • Community Nursing Team (see below for separate referral emails at weekends)
  • Community Rehabilitation Team
  • Continence
  • Diabetes Specialist Nursing
  • Dietetics
  • Heart Failure
  • Integrated Neighbourhood Health
  • Locality Hubs
  • Medicines support
  • Phlebotomy
  • Podiatry (Adult and Children)
  • Respiratory
  • Speech and Language Therapy (SLT)
  • Tissue Viability Team
  • Wound Clinics

Who can refer?

The Single Point of Access welcomes referrals from:

  • GPs and practice nurses
  • GP out-of-hours service
  • A&E and other hospital staff
  • Community health and social care services
  • Ambulance crews
  • Nursing and residential care homes

Community Nursing Weekend Referrals

For referrals to community nursing (after 6pm on Fridays) use This email address is being protected from spambots. You need JavaScript enabled to view it.

The following services are excluded from the SPA pathway. Please see below the referral pathways for these services:

  • Inpatient Services for Woking Community Hospital
    Referral Form - Direct referral form for Woking Community Hospital
    Referral email address - This email address is being protected from spambots. You need JavaScript enabled to view it.
  • Rapid Response
    Referral email address - This email address is being protected from spambots. You need JavaScript enabled to view it.