News

CSH Surrey is delighted to announce the launch of its new website, www.cshsurrey.co.uk,  designed to improve access to services, enhance user experience, and introduce a pioneering approach to sharing patient information.

A standout feature of the new site is the Patient Information Index, a digital library of leaflets that CSH staff can access, print, and share with patients. 

 Each printed leaflet includes a unique QR code that links directly to the digital version, allowing patients and carers to revisit the information anytime, anywhere.

Tom Smerdon, interim chief executive of CSH Surrey, said:

This shows how we’re meeting people’s needs for information in an inclusive way

By bridging the gap between digital and print, we’re ensuring that no patient is left behind, while also empowering carers with easy access to vital information.

The system was developed in partnership with Volute, a specialist healthcare website development company, who worked closely with CSH Surrey to ensure the solution was both technically robust and user-friendly.

“We created a seamless workflow that adapts to any printer setup, embeds secure QR codes, and ensures accessibility across devices,” said Tim Ryan, Director of Volute.

“We also built a custom print style that optimises readability, even on low-quality mono printers, and developed tools to help CSH staff manage and update leaflets efficiently.”

Intelligent print layout design

The design ensures related content appears on the same page, reducing confusion and improving comprehension.

A family of custom-designed icons supports understanding, and the system is fully compliant with the Public Sector Bodies Accessibility Regulations.

Behind the scenes, a secure admin workflow allows staff to draft, review, and approve new leaflets before they go live, ensuring clinical accuracy and consistency.

The system also includes automation features to reduce future costs and streamline content creation.

“This is not just a website refresh,” added Tom Smerdon. “It’s a step forward in how we communicate with our patients and their families, making information more accessible, more reliable, and more connected.”

What can be found on the new CSH Surrey website?

Designed to serve patients, carers, professionals, and partners with clear, accessible information across a wide range of services, website visitors can explore:

• Community Services – such as district nursing, community rehabilitation, and end-of-life care.
• Specialist Services – including continence care, podiatry, speech and language therapy, and tissue viability.
• Service Locations – with interactive maps and contact details for clinics, health centres, and community hospitals.
• Patient Information Leaflets – searchable by condition, treatment, or service area, with print and digital access.
• Referral Guidance – for GPs and healthcare professionals, including eligibility criteria and referral forms.
• Careers and Volunteering – showcasing current vacancies, staff benefits, and opportunities to join the CSH Surrey team.
• News and Updates – highlighting service developments, community initiatives, and health campaigns.

The site is fully responsive, accessible and designed to meet the needs of all users, whether accessing it from a desktop, tablet, or mobile device.

Visit www.cshsurrey.co.uk to explore the new site and discover how we’re transforming community healthcare through innovation.