News

BBC News visited Woking Community Hospital this week to speak with patients and CSH Surrey staff following the critical incidents that took place in Surrey recently. Their visit focused on the work of the Urgent Treatment Centre (UTC), which plays a vital role in providing nurse‑led urgent care to the local community for people who don't need to visit hospital accident and emergency departments (A&E).

During the visit, BBC News interviewed both patients and staff, highlighting the essential services delivered by the UTC and the experiences of those who rely on it. The segment reflected the dedication of our teams, who have been working under significant pressure in recent days.

The Woking Urgent Treatment Centre, based at Woking Community Hospital, offers treatment for urgent but non‑emergency conditions for patients aged two and above. It operates seven days a week and is staffed by skilled clinicians providing minor injury and illness care in a nurse‑led environment.

CSH Surrey remains committed to delivering high‑quality community healthcare and ensuring people can access the right care, in the right place, at the right time. We are grateful to our colleagues for their professionalism during what has been a challenging period, and to BBC News for recognising the importance of community urgent care services.

You can read the BBC News story on this link.and listen at: NHS Stories - 'Instead of A&E, you could come here' - BBC Sounds