About this service

This service supports patients in the community and their carers by providing direct nursing care in patients' homes.

They also work with patients to enable them to care for themselves, or with family members to teach them how to give care to their relatives.

Through the wider community teams, patients benefit from:

  • Improved coordination, communication and support between services and settings, e.g. hospital and home
  • Single holistic assessments rather than being repeatedly assessed by different teams
  • Proactive and planned care to help avoid unnecessary hospital admissions
  • Greater information and access to support to help self-manage conditions
  • Rapid support if they require unplanned care

Who is it for?

Community nursing teams care for housebound patients who have acute, complex and end-of-life needs to maximise their health and wellbeing.

The Community Nursing Service is committed to providing compassionate, equitable and accessible care to its housebound patients. This is achieved by working closely with GPs, social services, hospitals, specialist nurses, therapists, hospices and voluntary agencies.

The teams treat patients in their own homes, preventing avoidable hospital admissions and supporting early hospital discharges.

The community nursing teams are particularly skilled in providing palliative/end of life care at home. They work closely with GPs and specialist palliative care teams to give support to patients, their relatives and carers and to deliver a high standard of nursing care.

Who will I see?

Depending on your need, you may be seen by a District Nurse, a Registered General Nurse, a Community Matron, a Healthcare Assistant, or by someone else from the wider multi-disciplinary Community Nursing Team.

Where is this service provided?

Community nursing teams work as part of larger community teams that together provide holistic assessment, planning and care for people with a range of health and social care needs so patient care is coordinated and managed between different services.

The larger multi-disciplinary teams are called Community Hubs or Integrated Locality Teams.

In North West Surrey there are also three teams and they cover the Woking area, Runnymede and Elmbridge area and the Spelthorne area.

Contact Details

CSH Surrey’s District Nurses work within teams that cover north west Surrey:

Woking district nurses are based at Goldsworth Park Health Centre

Runnymede & Elmbridge district nurses are based at Walton Community Hospital

Spelthorne district nurses are based at Staines Health Centre

Tel: 0300 303 4735

The District Nursing service operates seven days a week, 8.00am – 8.00pm. The Out of Hours Service operates from 8pm – 8am.

Referral Information

To make a referral, please use our Single Point of Access (SPA), which operates between 8am and 6pm Monday to Friday.

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Telephone: 0330 726 0333

The following people can refer:

  • general practitioners
  • social services
  • consultants
  • other healthcare professionals

Referrals to Community Nursing services out of hours and at weekends (including referrals after 6pm of Fridays)

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

docxSPA Referral Form

Useful Links

Stroke information and resources

Surrey County Council (advice on staying independent at home)

Age UK Surrey

Surrey's Citizens' Advice Bureau

Surrey Hub: drop-in shops offering advice, information and advocacy

Surrey Wellbeing Centres

Using music to connect to people with dementia

Patient Information

Norovirus (diarrhoea and vomiting virus)

Peripherally Inserted Central Catheters (PICC)

Supporting a family member who is bedbound