About this service

Our urgent response multidisciplinary service provides help and care for frail people at home.

Urgent Community Response consists of two care model with response times of 2 hours for urgent cases or within 48 hours for less urgent cases.

The service will be integrated with existing services including our locality hubs, rapid response and community nursing teams to provide joined up care for appropriate patients (see decision guide below).

By avoiding unnecessary hospital admissions and helping support patients’ independence there will be a number of benefits realised.

This service is available 8am-6pm Monday-Friday (last referral at 4pm), 8am-4pm Saturdays, Sundays and Bank Holidays.

Referrals can be made by GPs and other health care professionals.

The referrals will be managed by the clinical co-ordinator. 

Decision Guide to the Urgent Community Response

A 2hr community based service provided by a multi skilled team to people in their usual place of residence with a very urgent care need requiring a 2hr response.

This involves an assessment and short term interventions lasting up to 72hrs.  The 2hr response is designed to prevent hospital admission and this is a national standard.

Who is it for?

Our urgent response multidisciplinary service provides help and care for frail people at home. 

Inclusion criteria

  • Patient identified as at risk of acute hospital admission
  • Registered with an north west Surrey GP
  • Aged 18 or over and a Clinical Frailty Scale 4-9
  • Requiring a response within 2 hours to avoid a hospital admission due to inadequate support at home.

Exclusion criteria

  • Patient requires immediate emergency response e.g. life threatening, sepsis
  • Patients requiring a specialist clinical condition pathway e.g. stroke
  • Crisis mental health scenarios for functional diagnosis or dual diagnosis.

The clinical co-ordinator would signpost the referral ensuring a ‘no wrong referral’ approach is implemented.

Where is this service provided?

Woking Community Hospital is approximately 0.4 miles (10 - 15 minute walk) away from Woking train and bus station.

Contact Details

To refer to the 2 hour urgent community response (UCR) service please phone 0300 303 4741 and speak to the clinical co-ordinator.

Referral Information

To make a referral, please use our Single Point of Access (SPA), which operates between 8am and 6pm Monday to Friday.

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Telephone: 0330 726 0333

The following people can refer:

  • general practitioners
  • social services
  • consultants
  • other healthcare professionals

docxSPA Referral Form

Useful Links

Stroke information and resources

Patient Information

Norovirus (diarrhoea and vomiting virus)

Supporting a family member who is bedbound